OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
12 ratings and 11 comments received in the last 90 days.
17 February 2026
Prompt available appointment availability, informative txt communication at all stages.
02 February 2026
Good relationship between staff and myself , polite , professional
29 January 2026
The work was done earlier than estimated and I was kept informed with each development.
25 January 2026
Bill for repairs sent to wrong person. On collecting car I had to wait for payment to be made and we have dealt with this garage for years. Embarassing
23 January 2026
The service desk staff are fabulous. Great service every time
22 January 2026
Prompt, efficient and friendly staff
20 January 2026
I've already filled in surveys with Arnold Clark regarding their check in process and also the service received. My car is a 2020 Mini F55 Cooper Sport 5Dr but on the Arnold Clark system they have keyed it as MINI F66 Cooper 3Dr.
05 January 2026
Everything fixed and always kept in the loop
03 January 2026
Have no complaints about service and courtesy at Arnold Clark, Dumfries
FIND Arnold Clark Dumfries.
Address
- The MINI Roundabout, Annan Road, Dumfries, DG1 3AD
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 01387 253473
Dumfries and the surrounding areas, including Castle Douglas, Galloway, Lockerbie, Beattock and Annan
26 February 2026
Found the staff to be very helpful and professional plus a reasonable waiting time element for the required work that had to be done